Randy Palazzo is a dedicated professional currently living and working within the Portland, Oregon community. He has worked for nearly three full decades in the area with only a single goal, which is to help the community in satisfying their real estate needs. Having been in the area for so long, clients trust him to show them their dream homes in the neighborhoods they’ve always dreamed about. Not only has he worked in the area for nearly thirty years, he has been a native to the community for 50 years.
After graduating from Portland State University, Randy Palazzo obtained his real estate license in 1988, and began buying homes in cheaper areas of the community, renovating them, and eventually selling them. Nearly a decade later, when neighborhoods and areas began changing for the better, he decided to expand his business in order to construct homes with a vintage style in order to compliment the growing community. In the late 1990s, he expanded his company to four different states and Mexico before selling. Although he no longer runs his original company, he still works in the real estate industry building, developing, and selling homes to trusted clientele.
If there is one thing that Randy Palazzo learned over the course of his lengthy and successful career in the world of real estate, it’s how to increase client satisfaction. This is still a skill he continues to develop through out his current career, and he believes it is one of the key aspects to being the successful professional he has been for the past 30 years. Client satisfaction is the key to being a successful builder and developer because most of your future business relies on the words of your former customers.
In order to increase satisfaction amongst your clientele, you have to remember that your client is number one. This means listening, understanding, and working around the needs of your customers, rather than making their decisions for them. Constructing a home for someone is a personal experience, and it needs to be all their own.
In addition to keeping your clients at the top of your priority list, you also have to be willing to construct, develop, or look for the home as if it was your own. Just because you work with a number of customers on a regular basis, doesn’t mean each one is any less meaningful; you have to remember that you are helping them plan for their immediate future, and it needs to be done with care.
Another way to increase customer satisfaction is by making the necessary adjustments to your business that you know customers will appreciate. This could be in the form of customer service strategies, improvements in technology, or green initiatives that make building a house more economically sound.
After graduating from Portland State University, Randy Palazzo obtained his real estate license in 1988, and began buying homes in cheaper areas of the community, renovating them, and eventually selling them. Nearly a decade later, when neighborhoods and areas began changing for the better, he decided to expand his business in order to construct homes with a vintage style in order to compliment the growing community. In the late 1990s, he expanded his company to four different states and Mexico before selling. Although he no longer runs his original company, he still works in the real estate industry building, developing, and selling homes to trusted clientele.
If there is one thing that Randy Palazzo learned over the course of his lengthy and successful career in the world of real estate, it’s how to increase client satisfaction. This is still a skill he continues to develop through out his current career, and he believes it is one of the key aspects to being the successful professional he has been for the past 30 years. Client satisfaction is the key to being a successful builder and developer because most of your future business relies on the words of your former customers.
In order to increase satisfaction amongst your clientele, you have to remember that your client is number one. This means listening, understanding, and working around the needs of your customers, rather than making their decisions for them. Constructing a home for someone is a personal experience, and it needs to be all their own.
In addition to keeping your clients at the top of your priority list, you also have to be willing to construct, develop, or look for the home as if it was your own. Just because you work with a number of customers on a regular basis, doesn’t mean each one is any less meaningful; you have to remember that you are helping them plan for their immediate future, and it needs to be done with care.
Another way to increase customer satisfaction is by making the necessary adjustments to your business that you know customers will appreciate. This could be in the form of customer service strategies, improvements in technology, or green initiatives that make building a house more economically sound.